Warranty Info


There are no refunds on any custom-built Virgil Guitars.

Virgil Guitars Limited 5 Year Warranty

What is the Virgil Guitars Guitars Limited 5 year Warranty?

As a builder of high quality guitars, we take great pride in our work and stand behind our products. All of our guitars feature a non-transferable limited 5 year warranty to the original owner; please review the terms of our warranty as listed below.


Virgil Guitars Guitars Limited 5 year Warranty

Virgil Guitars warrants your Virgil Guitar to be free from defects in materials and workmanship, subject to the limitations contained herein.

THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. IN ORDER TO VALIDATE YOUR WARRANTY, AND AS A CONDITION PRECEDENT TO WARRANTY COVERAGE HEREUNDER, YOU MUST RETURN YOUR WARRANTY REGISTRATION WITHIN THIRTY (30) DAYS FOLLOWING THE ORIGINAL DATE OF PURCHASE. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE.

THIS WARRANTY DOES NOT COVER:

  • Any instrument on which the serial number has been removed or altered.
  • Any instrument not purchased from an authorized dealer, or upon which unauthorized repair or service work has been carried out.
  • Any instrument which has not been registered here at Virgil Guitars within one month of purchase, or whose warranty card has been altered or includes false or incomplete information.
  • Any instrument that has been damaged due to an accident, negligence or misuse.
  • Shipping damage of any kind.
  • Normal "wear and tear", including but not limited to any discoloration, fading or damage to the original finish, or worn frets, strings, tuners, hardware and plating.
  • Any subjective issues such as "tone".
  • Any instrument that has been subjected to extremes of humidity and temperature.
  • Any factory installed electronics and hardware after two years from the original date of purchase.
  • Gold plating.

VIRGIL GUITARS MAKES NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. SOME STATES AND/OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES SO THAT THE ABOVE MAY NOT APPLY TO YOU.

VIRGIL GUITARS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGE SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OR PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE INSTRUMENT, WHETHER IN CONTRACT OR IN TORT, EVEN IF VIRGIL GUITARS OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF SUCH DAMAGES, AND VIRGIL GUITARS SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.

If at any time during the warranty, this guitar malfunctions due to faulty materials and workmanship, Virgil Guitars Guitars will, at it's sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the guitar.

To obtain warranty assistance, this guitar must be shipped to Virgil Guitars with a copy of the sales receipt to obtain a Return Authorization prior to return to the factory. Virgil Guitars at it's sole discretion, may or may not authorize you to have the guitar repaired locally and will reimburse you for charges authorized by us before any work is to be done on a local level, provided you supply us with the receipt that equals the amount quoted.

All shipping and insurance, including any perceived "collector" value, are the sole responsibility of the original purchaser.

On arrival at the Virgil Guitars factory, a determination will be made whether the defect is covered under the terms of the warranty. If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser including return shipping. If the repair is not covered under warranty, and estimate of the cost of the repair to the original purchaser will be given.

This warranty applies to the United States and Canada. The terms of warranty in other countries are defined by the Virgil Guitars Distributor in that country and may differ from the above terms, conditions and length.

 


© 2016 · Virgil Guitars® Tampa, FL 813.695.3860

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